01How refunds work
Our products are sold through Dodo Payments, and refunds follow Dodo Payments' buyer terms. Because files are delivered the moment you pay, sales are generally final.
02When we refund
We refund in full if:
- You paid twice for the same product.
- Your download failed or the file is corrupted, and we couldn't fix it within 5 working days.
- The file is materially different from its description.
03When we don't
- You changed your mind after downloading.
- You didn't use the product.
- The product didn't lead to a particular job, client or income.
Bought the wrong product and haven't downloaded it? Write anyway; we'll look at it case by case.
04How to ask
Email sud@inbetween.work with your order ID, the email you bought with, the product, and what went wrong, within the period allowed by Dodo Payments' buyer terms.
05What happens next
We reply within 4–5 working days. Approved refunds reach your original payment method within 5–7 working days. Once refunded, the licence ends and the files should be deleted.
06Cancellations
There are no subscriptions, so there's nothing to cancel. If money left your account and no order arrived, write to us and we'll trace it.